Today, at the GM FYI blog we have Gustav Hoffman with a familiar lament: why doesn't anyone give GM the respect it deserves today?
Reputations have long tails.
No, not that kind of long tail. The kind of long tail that always trails today's realities.
Take New York. Ask people this question: which has more crime, San Diego or New York? New York, of course. Right?
Wrong. San Diego.
New York used to have more crime, but not anymore. But it still has a bad reputation.
Which country has the highest per capita income in the world? The US, right?
Um, no, we're #5 behind Bermuda, Luxembourg, Equitorial Guinea and Norway.
We used to have the highest per capita income, but not anymore. But we still have that good reputation.
Point is, GM's not making the crappiest cars in the world anymore. They used to, but now they don't.
But, they still have that bad reputation.
And, in making the second biggest purchasing decision in their lives (behind only their homes) most people are going to refer to that reputational slot they have in their heads and think, "Hmm...what kinds of cars does GM build?"
Today, fairly or not, that slot is still filled with a reputational chip that says, "not so good."
How long does it take to change a reputation? I don't know, but as a friend of mine once said, "you cant talk yourself out of something you behaved yourself into."
GM's going to have to behave themselves into a good reputation, which might take a decade. I hope they have that kind of time.
Tags: GM FYI Blog